Reasonable Accommodation Assistance
If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm contact.
State Farm is an equal opportunity employer.
Customer Service Return to So Many Careers
To search for Customer Service jobs, select job families Claims/Underwriting/Insurance
or Financial Oper/Acctng/Banking
Our No. 1 goal is remarkable customer service.
State Farm® employees help our customers 24/7 from Customer Care Center locations across the country. Others work the phones behind the scenes, collaborating with State Farm employees, agents and agent team members to help get the job done right.
While there are different business functions in different locations, the working environment and day-to-day demands of customer service apply to all. Whether we’re helping external customers, our employees or
agents — our No. 1 goal is to deliver truly remarkable service in every interaction.
Helping others is all in a day’s work at our customer service locations. Find out which core skills we’re looking for.
What is it like?
Customer service environments are highly structured and designed for high volume, with shared work spaces. Workflows and performance measures are closely monitored. Positions involve possible shift work, including nights, weekends and holidays.
What does it take?
Customer service roles require strong relationship-building, listening and communication skills, and extensive multitasking abilities with phone and computer. Some positions require licensing. Others require bilingual (Spanish) fluency.
Where are we hiring?
While most of our current customer service job openings are located in our Atlanta, Bloomington, Dallas and Phoenix area facilities, you can find all opportunities across the U.S. by visiting our Job Search page. Learn more about key customer service opportunities below.
Claims is a vital part of our organization. Most of our current hiring is for claim associates to handle initial loss reporting and “express” claims. Learn more about Claims
Customer Care Center
Our Customer Care Center (CCC) serves as a partner to the State Farm agency force and creates a consistent experience for customers regardless of how or when they choose to interact with State Farm. We provide exceptional customer care that meets multiple needs of our policyholders and customers.
State Farm Bank®
Bank customer service representatives play a key role in assisting State Farm Bank customers, agents, and employees. State Farm Bank offers a variety of customer service roles such as loan underwriting, back-office account processing, collections, and much more. Learn more about Banking
State Farm Payment Plan (SFPP)
SFPP provides flexible billing and payment options for our customers. SFPP representatives handle calls from agents and their team members regarding billing-related services and troubleshooting. Learn more about SFPP