Rob: It's an honor

Tupelo’s my hometown. One of the attractive things about moving back was
the opportunity to do business in a place where people know you and you know them.

It’s part of who I think a State Farm agent is. We’re available to our customers, and we’re a part of the community. It’s an honor.

A sales job is really a relationship job. It’s about listening to people and trying to understand where they are in their lives, the sorts of things that they are trying to accomplish and what they’re dreaming about, and then for us to plug into that.

I think about my wife, Linda, and my daughters, Beth Ann and Lydia, and one of the things I think that I’ve learned from them is they’re good listeners.

And from time to time my wife or daughters remind me that it’s important to slow down and focus on the person and to listen to them.

And when we do that, when we focus on the persons that are in our lives, then we’ll have successful experiences, successful businesses, successful agencies, and successful lives, ultimately.

When we intersect our products and their needs, then we have a successful business relationship, but it does come from listening.

This story is just one of many unique, personal perspectives on being a State Farm® agent.